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Chèque service portal
Declare your employees online !
100% Online
A simple and user-friendly web tool
Online declaration: every month, declare the hours worked by your cleaner, gardener or domestic help.
Simple and secure access: easily use the Portal wherever and whenever you wish.
100% Geneva: you have access to advice from our local team of professionals who will answer your questions, guide you and help you to declare wages to social security schemes.
Register now
Are you a client already ?
Contact the Chèque service team to activate your online account
A tool to make your life easier.
What are the advantages of using the Portal ?
  • Click
    A monthly declaration for your employees in five clicks.
    Every month, declare the hours worked by your domestic employee.
  • Charge
    Online access to your statement of contributions.
    View your employer account and declared wages, and modify your contractual relations directly online.
  • Facture
    No more need for an invoice.

    A simple e-banking transaction is enough to cover the monthly contributions.
  • Attention
    No more need for coupons or checkbooks.
    Remember to keep a register of hours and wages and have your employee sign it.
How should I declare my employees ?
How does it work
Frequently asked questions
Registration
I am already a Chèque service client and I would like to make my declarations via the Portal. How should I proceed?

Please contact Chèque service. We will send you your access codes as soon as possible.

I have an account on the Portal. How can I declare a new employee?

You can declare a new employee directly on the Portal. Make sure that you pay attention to the minimum wages.
However, we recommend that you complete the following form: Registration Form, attaching a copy of the employee’s AVS card (if available) and proof of identification. You can then send us these documents by e-mail or traditional mail.

My new employee has never had an AVS card/ has lost their AVS card. Does this pose a problem for registering with Chèque service?

No. As a service company, we take care of the administrative procedures concerning social security. Your employee will receive their AVS card or a copy of it as soon as possible. For this, we will need a copy of a proof of identification.

Should I take out accident insurance for my new employee?

Your employee will be automatically insured against occupational accidents.
They will be insured against non-occupational accidents as long as they work at least eight hours per week. If they already have accident insurance in a private capacity, then they should cancel it. For this, please contact Chèque service to obtain a certificate of affiliation. For further information, please click here: Accident Fact Sheet.

I have created more than one entry for my employee. What should I do to delete them?

Please contact Chèque service.

Modification
Can I change my address on the Portal?

Yes. You need to go to “My information” and activate the Publish mode by right-clicking on the pencil.

How can I modify contractual data?

Please fill in the following form: Contractual Data Modification Form, and return it to us by e-mail or traditional mail. You will then benefit from the shrewd advice of our team.

I currently have access to the Portal but this system no longer suits me. What should I do to get a checkbook again?

Please contact Chèque service.

I would like my employee to benefit from insurance for loss of income due to illness (known as APGM). What are the conditions of eligibility and where can I enter this information on the Portal?

Your employee must have an employment contract of at least 8 hours per week. Please contact Chèque service. For more information, please click here: APGM Fact Sheet.

Salary submission
I cannot input the hours that my employee has worked. Why is this?

You need to ensure that you are in the right period. It is also important to input the wages for the oldest period first.

I cannot input the decimal places. Why is this?

Depending on the settings of your computer, you will have to use either a period “10.50” or a comma “10,50” to enter the decimal places.

Is there a deadline for declaring wages via the Portal?

You have to enter the wages by the 5th day of the current month, according to Chèque service’s General Terms and Conditions.

I submitted the wages of my employee for the wrong month or I submitted an erroneous amount. How should I proceed to rectify this?

Any correction or modification must be declared to Chèque service in writing (e-mail is sufficient). Once submitted, a wage can no longer be modified. It must be corrected by the Chèque service team.

I have a new employee but I have already submitted the period. How should I proceed?

If you have already submitted the period, then the latter is blocked. Please contact Chèque service.

I have not paid my employee for a month as they were on vacation. How should I input the wages?

First of all, you should establish whether the vacations should be paid or are included in the wages.
If the vacations are included, you should enter zero in the “number of hours” and “total net wages paid” fields.
If the vacations are not included, then you should enter the vacations like working hours, and pay your employee the corresponding wages. For more information, please click here: Vacation Fact Sheet.

I wish to pay my employee a bonus or a gratuity. How should I input the wages?

You should simply add the sum to be paid to the total net wages paid. In fact, this poses no problem as the system does not make automatic calculations.

I would like to add remuneration in kind. How should I input the wages?

As the Portal does not handle remuneration in kind, please contact Chèque service.

I have two employees who are working in the same month. One of them is going to start in the middle of the month and the other is going to leave at the end of the month. How should I input the wages?

The input can be carried out at any time; however, submission is monthly and unique for each period. It is important to have the entirety of full inputs for each employee before submitting the period.

I would like to declare wages concerning months or years in the past. How should I proceed?

If you have already submitted the current period, then it is blocked and you are no longer able to input the wages. Our team will have to do what is needed in the system manually. For this, you just need to contact Chèque service with the following information: the name of your employee(s), the month in question, the number of hours worked and the total paid.
With regard to the wages input for the month of December, it is imperative that you do what is necessary before January 5. In fact, if this deadline is not respected, the wage statement of your employee and the individual AVS account will be erroneous, and this would have an impact on the payments that could be allocated to them.

How do I input my employee’s wages?

Please click here: E-Coupon in five clicks Fact Sheet.

My employee is ill. How should I declare this?

You should inform Chèque service. For more information, please click here: Illness Fact Sheet.

I would like to declare wages concerning months or years in the past. How should I proceed?

If you have already submitted the current period, then it is blocked and you are no longer able to input the wages. Our team will have to do what is needed in the system manually. For this, you just need to contact Chèque service with the following information: the name of your employee(s), the month in question, the number of hours worked and the total paid.
With regard to the wages input for the month of December, it is imperative that you do what is necessary before January 5. In fact, if this deadline is not respected, the wage statement of your employee and the individual AVS account will be erroneous, and this would have an impact on the payments that could be allocated to them.

My employee has had an accident. What should I do?

First of all, you should inform us and then ask your employee to contact us as soon as possible. For more information, please click here: Accident Fact Sheet.

Payment
I have noticed that my current balance is negative. How much time do I have to pay the social security contributions?

You have until the 15th of the following month to make your payment to Chèque service. Without your payments, we cannot pay your social security to the different institutions.

I’d like to get an invoice. Is this possible and how should I proceed?

No. Chèque service does not send billing for clients who have a Portal account.
Bank details are available on the “My account” tab. The reference number that you can use for your payment slips is unique and does not change.

I made a payment to your bank account. Can I see this information on the Portal?

Yes, under the “My account” tab. You will need to wait between one and three working days to see it.

Issues
I would like to change my password. How do I do this?

You have to click on the cog-shaped button and then at the bottom left on “change password”.

The following message appears: "Attention: you do not have sufficient rights to access this application."

Please wait 60 minutes and try again. If the message persists, please contact Chèque service.

I do not remember the answers to my secret questions. What should I do?

Please contact Chèque service.

Does the Portal work on tablets / smartphones?

Yes. However there is no mobile version and small screens make it hard to read.

I am having issues connecting and accessing the features of the Portal. Who should I contact?

Our online application works mainly on the following browsers: Explorer, Chrome and Safari (version 10.0 or more recent).
Please contact Chèque service by e-mail or telephone. We will get back to you as quickly as possible.